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Privacy Policy for MyRentPro

Last updated: [22/11/2025]

Welcome to MyRentPro (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you use myrentpro.co.uk (“the Website”) and the MyRentPro platform (“the Service”).

By creating an account, signing in, or using the Service, you automatically agree to this Privacy Policy.

For any questions, contact: support@myrentpro.co.uk

1. Who We Are

MyRentPro provides property management software for landlords and property managers.
We act as both:

  • Data Controller for your personal account information

  • Data Processor for tenant/property information you upload

2. Information We Collect

We may collect the following information:

2.1 Information You Provide

  • Name

  • Email address

  • Phone number

  • Billing information

  • Login details

  • Property details

  • Uploaded documents and photos

  • Tenant information you store in the system

2.2 Information Collected Automatically

  • IP address

  • Device type

  • Browser type

  • Usage logs

  • Cookies and tracking data (see Cookie Policy if applicable)

3. How We Use Your Information

We use your information to:

  • Provide and operate the Service

  • Manage your account and subscription

  • Deliver customer support

  • Improve platform features

  • Communicate updates, alerts, and important notices

  • Ensure security and prevent fraud

  • Comply with legal obligations

We do not sell your personal data.

4. Tenant Data

You (the landlord or property manager) are the Data Controller of any tenant information you store.

We process tenant data only:

  • On your behalf

  • According to your instructions

  • As necessary to provide the Service

You are responsible for ensuring that tenant data is handled lawfully under applicable regulations.

5. Cookies & Tracking

We may use cookies and similar technologies to store preferences, improve performance, and monitor usage.
Users can adjust cookie settings in their browser.

6. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

  • Contract – to provide the Service you signed up for

  • Legitimate Interests – improving functionality, troubleshooting, preventing fraud

  • Legal Obligation – complying with tax, accounting, and regulatory requirements

  • Consent – where explicitly required (e.g., marketing emails)

7. Data Sharing

We may share information with:

  • Trusted third-party service providers (hosting, payment processing, analytics)

  • Legal authorities when required by law

  • Professional advisers (e.g., accountants, auditors)

We do not sell or trade your data.

8. Your Rights Under GDPR

If you are located in the UK or EU, you have specific rights regarding your personal data:

8.1 Right to Access

You may request a copy of the personal data we hold about you.

8.2 Right to Rectification

You may request corrections to inaccurate or incomplete data.

8.3 Right to Erasure (“Right to Be Forgotten”)

You may request that we delete your personal data when:

  • It is no longer needed

  • You withdraw consent

  • You object to processing and no overriding interest exists

  • Data was processed unlawfully

  • Erasure is required by law

Some data (e.g., financial and compliance records) may need to be retained for legal reasons.
We will notify you where this applies.

8.4 Right to Restrict Processing

You may request temporary suspension of processing in specific circumstances.

8.5 Right to Data Portability

You may request your data in a machine-readable format.

8.6 Right to Object

You may object to processing based on legitimate interests or for direct marketing.

8.7 Rights Related to Automated Decision-Making

We do not use automated decision-making that produces legal effects.

To exercise your rights, contact: support@myrentpro.co.uk

9. Data Retention

We retain personal information only as long as necessary for:

  • Providing the Service

  • Legal compliance

  • Resolving disputes

  • Enforcing agreements

Tenant and uploaded data may be retained until deleted by the user or as required by law.

10. Data Security

We use industry-standard measures to protect your data, including:

  • Encrypted connections (HTTPS)

  • Secure servers

  • Access controls

  • Regular security audits

No digital platform is 100% secure, but we take all reasonable steps to safeguard your information.

11. International Transfers

Data may be stored or processed outside the UK/EU.
Where this occurs, we ensure appropriate legal safeguards (e.g., Standard Contractual Clauses).

12. Third-Party Links

Our Website may include links to external sites.
We are not responsible for their content or privacy practices.

13. Automated Consent

By:

  • Creating an account

  • Logging in

  • Using the platform

  • Completing initial signup

you automatically agree to this Privacy Policy.

14. Changes to This Policy

We may update this Privacy Policy from time to time.
If changes are significant, we will notify you via email or in-app messaging.

Continued use of the Service after updates constitutes acceptance.

15. Contact Information

For privacy-related questions or GDPR requests, contact:

Email: support@myrentpro.co.uk
Website: myrentpro.co.uk

MRP SOFTWARE LTD Registered in England and Wales Company #16909524

Terms & Conditions for MyRentPro

Last updated: [22/11/2025]

Welcome to MyRentPro (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your use of myrentpro.co.uk (“the Website”) and the MyRentPro property-management platform (“the Service”).

By creating an account, subscribing, or using MyRentPro, you agree to these Terms. If you do not agree, you must not use the Service.

For support, contact: support@myrentpro.co.uk

1. About Us

MyRentPro provides cloud-based property-management software designed to help landlords and property managers organise inspections, tenant information, communications, documents, and financial records.

2. Eligibility

You must be at least 18 years old and capable of entering a binding contract.

3. Account Registration

To use the Service, you must create an account. You agree to:

  • Provide accurate and complete information

  • Keep your login credentials secure

  • Not share your account with others

  • Notify us of any unauthorised access

You are responsible for all activity under your account.

4. Subscription & Payment

4.1 Subscription Fees

MyRentPro operates on a paid subscription model. Fees, billing periods, and renewal terms are shown on our Website and during checkout.

4.2 £0.99 Trial

New users may begin with a £0.99 trial period (length stated at signup).
After the trial, your full subscription begins automatically unless cancelled before the trial ends.

The £0.99 trial fee is non-refundable.

4.3 Automatic Renewal

Subscriptions renew automatically unless cancelled before the next billing date.

4.4 Payment Processing

Payments are processed by third-party providers. By subscribing, you authorise recurring charges.

4.5 Price Changes

We may modify pricing. You will be notified in advance. Continued use of the Service constitutes acceptance.

5. Cancellation & Termination

5.1 User Cancellation

You may cancel at any time via your account dashboard. You keep access until the end of your billing period.

5.2 Our Right to Terminate

We may suspend or terminate your account if you:

  • Breach these Terms

  • Misuse the Service

  • Fail to pay subscription fees

We may also discontinue or adjust services with reasonable notice.

6. Fair Use Policy (Storage & Resource Usage)

6.1 Included Storage

Each MyRentPro subscription includes 5GB of storage by default.
This includes, but is not limited to:

  • Uploaded documents

  • Inspection photos

  • Tenant files

  • Property-related media and records

6.2 Additional Storage

If you require more than 25GB, you may purchase additional storage in 25GB increments for an additional fee.
Pricing for extra storage is displayed on the Website and/or within your account dashboard.

6.3 Fair Use of System Resources

You agree to use the Service responsibly and not in a manner that:

  • Causes excessive strain on system resources

  • Impacts platform performance for other users

  • Engages in bulk uploading beyond typical landlord/property management usage

  • Stores non-property-related files or media

We may monitor storage and resource usage to ensure fair operation for all customers.

6.4 Exceeding Fair Limits

If your usage significantly exceeds reasonable limits (based on your plan and typical user activity), we may:

  • Notify you of excessive usage

  • Require you to purchase additional storage

  • Apply usage limits

  • Restrict certain features

  • Suspend or terminate access if abuse continues

We will aim to notify you in advance before taking limiting actions.

7. Use of the Service

You agree not to:

  • Use the Service for unlawful purposes

  • Upload harmful, misleading, or offensive content

  • Attempt unauthorised access to our systems

  • Reverse-engineer, copy, or resell the platform

  • Disrupt the Service for others

We may suspend or remove accounts that violate these rules.

8. Data & Privacy

8.1 Ownership

You retain ownership of all data you upload.

8.2 Data Controller / Processor

You are the Data Controller of tenant information stored within MyRentPro.
We act as your Data Processor, handling data solely to provide the Service.

8.3 Privacy Policy

Use of the Service is subject to our Privacy Policy, which you accept by creating an account or signing in.

9. Availability & Maintenance

We aim for reliable, continuous access but do not guarantee:

  • Uninterrupted service

  • Error-free operation

  • Zero downtime

Maintenance and updates may require temporary interruptions.

10. Intellectual Property

All software, design, branding, and content belong to us or our licensors.
You may not copy, modify, distribute, or reverse-engineer any part of the Service.

11. Third-Party Services

The Service may integrate with third-party tools, such as payment processors.
We are not responsible for:

  • Their availability

  • Their performance

  • Their privacy practices

Use of third-party services is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Loss of profit

  • Loss of business or revenue

  • Loss of data

  • Indirect or consequential losses

Our total liability is limited to the amount you paid in the previous 12 months.

Nothing limits liability for fraud or matters that cannot be limited by law.

13. No Legal or Financial Advice

MyRentPro offers property-management tools but does not provide legal, financial, or compliance advice. You are responsible for understanding and complying with landlord regulations.

14. Changes to These Terms

We may update these Terms at any time. Significant changes will be communicated via email or in-app notification. Continued use constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Disputes will be resolved exclusively by the courts of England and Wales.

16. Contact Information

For questions about these Terms, contact:
support@myrentpro.co.uk

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